Welcome to Artemis.
Artemis provides services to you subject to the following conditions.
If you visit our online shop or Artemis high street shops or any outlets belonging to Artemis, you accept these conditions.
Please read them carefully. In addition, when you use any current or future Artemis service or visit or purchase from any business, if any, affiliated with Artemis,
whether or not included in the Artemis internet or physical prescence(s), you also will be subject to the guidelines and conditions applicable to such service or business.
For your convenience, here are some links to pertinent sections:
A cookie is a little text file which the website you visit saves on your computer. Cookies are used on many websites to provide a visitor with access to various functions. The information in the cookie can be used to monitor a user’s activity in order to provide the user with a better experience on that web site. The cookie can only be read by the website where it was created. There are two kinds of cookies:
Temporary (session) cookies
The first kind of cookie is called a session cookie. During the time you surf a site, this cookie is saved temporarily in the memory of your computer, for example to keep track of what language you have chosen. Session cookies are not stored permanently on your computer, it will disappear when you close you leave our website.
This is the other kind and is still present on your computer after you leave the website. This kind of cookie is used by the shop so it can "remember" and identify you. Without this cookie websites owned by businesses such as banks, information sites where you login and some shopping sites with interative cart systems would likely not function properly.
The purpose of a cookie is to make sure that it is you and no one else who is making, say, a transaction with a bank, a comment on a social networking site or a purchase on a shopping site. for example, on this site if you log out before you have checked out, the products in the shopping cart are not removed. This way you can come back later and check out, or empty the shopping cart. Cookies make safer and more convinient for you as a customer.
If you are using Internet Explorer, the acceptance of cookies is set as follows: Click on "Tools" and select "Internet Options" from that menu. Select "Privacy" and set the cookies as you prefer. You can also use "Advanced" for specialized cookie treatment.
You can remove all cookies from your computer like this: Click on "General" and select the option "Web History" then the option "Remove...". Then select "Remove cookies". You can also remove other types of information stored on your computer from this menu.
Other browsers will have similar controls. You can find their functionality in the help menus for the applications.
Terms And Conditions For The Use Of This Website
Please review our Privacy Notice,
which also governs your visit to Artemis, to understand our practices.
When you visit Artemis or send e-mails to us,
you are communicating with us electronically.
You consent to receive communications from us electronically.
We will communicate with you by e-mail or by posting notices on this site.
You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.
All content included on this site, such as text, graphics, logos, button icons, images, audio clips, digital downloads,
data compilations, and software, is the property of Artemis or its content suppliers and protected by the laws of United Kingdom
and international copyright laws.
The compilation of all content on this site is the exclusive property of Artemis and protected by United Kingdom
and international copyright laws.
All software used on this site is the property of Artemis or its software suppliers and protected by
United Kingdom and international copyright laws.
TRADEMARKS All trademarks, service marks and trade names of Artemis used in the site are trademarks or registered trademarks of Artemis
LICENSE AND SITE ACCESS
Artemis grants you a limited license to access and make personal use of this site and not to download (other than page caching)
or modify it, or any portion of it, except with express written consent of Artemis.
This license does not include any resale or commercial use of this site or its contents;
any collection and use of any product listings, descriptions, or prices;
any derivative use of this site or its contents;
any downloading or copying of account information for the benefit of another merchant;
or any use of data mining, robots, or similar data gathering and extraction tools.
This site or any portion of this site may not be reproduced, duplicated, copied, sold, resold, visited,
or otherwise exploited for any commercial purpose without express written consent of Artemis.
You may not frame or utilize framing techniques to enclose any trademark, logo, or other proprietary information
(including images, text, page layout, or form) of Artemis and our affiliates without express written consent.
You may not use any meta tags or any other "hidden text" utilizing Artemis's name or trademarks
without the express written consent of Artemis.
Any unauthorized use terminates the permission or license granted by Artemis.
You are granted a limited, revocable, and nonexclusive right to create a hyperlink to the home page of Artemis
so long as the link does not portray Artemis, its affiliates, or their products or services in a false,
misleading, derogatory, or otherwise offensive matter.
You may not use any Artemis logo or other proprietary graphic or trademark as part of the link without
express written permission.
If you use this site, you are responsible for maintaining the confidentiality of your account and password and for
restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password.
Artemis does sell products that may be deemed suitable for children,
but it sells them to adults. If you are under 18,
you may use Artemis only with involvement of a parent or guardian.
Artemis and its affiliates reserve the right to refuse service, terminate accounts, remove or edit content,
or cancel orders in their sole discretion.
Artemis may deliver notice to you by means of e-mail, a general notice on the site, or by other reliable method to the address you have provided to Artemis or any of its affiliates.
REVIEWS, COMMENTS, COMMUNICATIONS, AND OTHER CONTENT
Visitors may post comments, and other content; and submit suggestions, ideas, comments, questions, or other information,
so long as the content is not illegal, obscene, threatening, defamatory, invasive of privacy, infringing of intellectual
property rights, or otherwise injurious to third parties or objectionable and does not consist of or contain
software viruses, political campaigning, commercial solicitation.
You may not use a false e-mail address, impersonate any person or entity,
or otherwise mislead as to the origin of content.
Artemis reserves the right (but not the obligation) to remove or edit such content, but does not regularly
review posted content.
If you do post content or submit material, and unless we indicate otherwise,
you grant Artemis a nonexclusive, royalty-free, perpetual, irrevocable,
and fully sublicensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from,
distribute, and display such content throughout the world in any media.
You grant Artemis and any affiliates and sublicensees the right to use the name that you submit in
connection with such content, if they choose.
You represent and warrant that you own or otherwise control all of the rights to the content that you post;
that the content is accurate; that use of the content you supply does not violate this policy and will not cause
injury to any person or entity; and that you will indemnify Artemis or any affiliates for all claims
resulting from content you supply. Artemis has the right but not the obligation to monitor and edit or
remove any activity or content. Artemis takes no responsibility and assumes no liability for any content
posted by you or any third party.
Artemis and its affiliates respect the intellectual property of others. If you believe that your work has been
copied in a way that constitutes copyright infringement, email us with your complaint.
RISK OF LOSS
All items purchased from Artemis are made pursuant to a shipment contract. This means that the risk of loss
and title for such items pass to you upon our delivery to the carrier. However, unless specifically requested otherwise by you, for your protection we always ship using fully insured post. Upon recouping the total amount of the order for any lost item(s), we will compensate insured losses in full.
ITEM DESCRIPTIONS AND OTHER CONTENT
Artemis always attempts to be as accurate as possible with all information on this website. Specific information contained on this web site have the following warranties:
Product Descriptions - our product descriptions may contain a brief or long decription of the item with measurements, weights, fitting sizes, advice, prices, pictures, options available, and any other pertinent information. We warrant that all our items are described within reasonable tolerances given the materials used to make them. Where we are offering items which are made to standard qualities (metal, dimensions, etc) we rely on the tolerances which are reasonable for such products during the manufacturing process. With metals, most items will have little variation in their dimensions though other may vary, for example chain lengths may vary +/- 1/4 inch and ring sizes may vary up to one 1/4 size, depending on the product. Where we are offering items which by their very nature have variation, such as naturally occuring gemstones or organic materials such as pearls, we may not photograph or describe each item individually so there may be variations in colour, size, shape or any other aspect of the item within the bounds of what is resonable with respect to naturally occurring materials. These variations are particularly relevant to our Ash-GemTM, MamaMilk-GemTM and Curl-GemTM in their natural colour or any tints we may apply as each individual material sample is unique. These variations are not errors and the items are considered within specification.
Items not as decribed - If an item offered by Artemis is not as described,
your sole remedy is to return it in the same condition as that which it was sent out. If we find the item to be not as described then we will refund your full purchase including any return postage in line wth the Consumer Rights Act 2015 and any ammendments.
Personlised or bespoke made items - The majority of products offered by Artemis have a personalised aspect as they have materials which you have supplied and also those which you can choose to modify (such as an engraving, etc) or is entirely bespoke made or modified to your requirements, these are governed by the following additional terms and conditions:
1. The personalised goods purchased via the website - your specifications and instructions are added to your order and will be exactly followed. Artemis will not necessarily contact you to confirm the specifications or instructions given (including any contact or address details you enter when setting up your account with us which we may need to send out your material(s) collection pack) and cannot be held responsible for any errors in these specifications or instructions. If the goods Artemis produces are not to the specifications or instructions provided by you, then the goods will be re-made at the expense of Artemis and your full return postage will be compensated at the cost marked on the postage label limited to the cost of Royal Mail First Class Signed And Tracked Small Package at the time of sending if the goods are silver or to a maximum of Royal Mail Special Delivery Guaranteed before 1pm Next Day for 100g inland UK if the goods are any other precious metal. NB: If you are an overseas customer please use the help-desk to open a ticket prior to returning these goods which are not to specifications and we will instruct you as to how to return these goods which will be similarly compensated for by Artemis . If Artemis cannot re-make your goods to your specification, then we will let you know and you can either modify your instructions to meet the requirements of the personlised item or we will refund your payment in full. Please note our Product Descriptions section above for potential acceptable variations to our product.
2. Goods that are not of satisfactory quality or not fit for purpose - should your jewellery be reasonably found to be not of satisfactory quality or not fit for purpose, it can be fully refunded (including any postage that you incurred to send it back to us limited to the cost of Royal Mail First Class Signed And Tracked Small Package at the time of sending if the goods are silver or to a maximum of the lowest rate of Royal Mail Special Delivery Guaranteed before 1pm Next Day for 100g inland UK if the goods are any other precious metal. NB: If you are an overseas customer please use the help-desk to open a ticket prior to returning these goods which are not to specifications and we will instruct you as to how to return these goods which will be paid for by Artemis .), repaired or re-made as required by you completely free of charge. Artemis allows 30 days for you to inspect the goods for defects and fitness for purpose. Returns made after 30 days which, after inspection, are found to be not of satisafactory quality or not fit for purpose will be repaired or re-made at the expense of Artemis including any return postage limited to the same postal costs described herein.
3. Bespoke goods ordered - if you have asked Artemis to make you a personlised pendant, charm, ring or earrings or any other bespoke item, full terms and conditions for bespoke manufacture be must be agreed to you before starting any manufacture or taking any payments. These can be found here Terms and conditions for bespoke goods.
You must allow reasonable tolerances to the specifications (for example +/- 1/4 inch for chain lengths due to link sizes, etc) and reasonable time (for example, at least 6 weeks for personalised goods bought via the website or 3 months for a bespoke piece) to make reparations for any errors we make in manufacture.
Unless notification has been sent of reasonable extenuating circumstances or another agreement has been made with the client, if Artemis agrees to make any bespoke or personlised items and cannot deliver the goods to specification within 6 months of ordering or delivery of materials, we will refund your payment(s) in full.
Special Note Artemis reserves the right to inspect all returned goods for adherance to specifications and/or acceptable tolerances prior to issuing refunds. Please allow 10 working days for this inspection. Should the goods be found to adhere to specification, the customer will be informed and invited to collect the goods or offered a complimentary postal return using Royal Mail Special Delivery guaranteed for 1pm next day up to £500 compensation. The customer may upgrade the compensation at the rate charged by Royal Mail plus any VAT applicable. International customers will have to upgrade to a minimum of Royal Mail International Signed For insured to £250. plus any applicable VAT. Any losses arising from the postal return shall be borne by the customer. Any import duties applicable will be borne by the customer. Any disputes will be in line with our disputes policy below.
Carriage related to the collection of personalised materials for inclusion in products and delivery of finished products - The nature of Artemis processes usually requires collection of the customer's personal material(s) for inclusion in the products for which a special collection pack is available and freely distributed to UK customers or sent with a small postal charge to international customers following an order, or to any customer that visits Artemis premises or those of Artemis partners for the sole purpose collection of the material(s) from the customer. For those customers that order Artemis products from a distance selling platform (such as this website) or from a partner who offers distance selling methods, the information provided by the customer (e.g. address and other contact details) will be used to send the collection pack and finished products via a suitable carrier using a signed for or tracked method with insurance. Howsoever the products are ordered, Artemis cannot be held responsible for errors in any details provided by the customer which lead to the delay or loss of any shipments which in turn cause a delay in manufacture of the product ordered or loss of finished products ordered. In the event of undelivered items, whilst Artemis may make contact with the customer to determine the nature of the delay, the return of the undelivered collection pack or finished products by the carrier is required before resending them. In the event that the collection pack or finished products require resending, a charge may be levied to cover the cost of such. No refund, full or partial, of the cost of the product will be available to the customer in the event of delays caused by these aforesaid errors. Should finished products be lost as a result of these errors, the insurance provided by the carrier will NOT cover the losses and, whilst Artemis may remake the product for at a reduced price, no refunds will be available to the customer for any original losses.
Typographical Errors - In the event that a product is mistakenly listed at an incorrect price, Artemis reserves the right to refuse or cancel any orders placed for products listed at the incorrect price. Artemis reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, Artemis shall issue a credit to your credit card account in the amount of the incorrect price listed or otherwise erroniously informed.
Other Information - Artemis does not warrant that other content on this web site is accurate, complete, reliable, current, or error-free.
Artemis may provide links to the sites of any affiliated web sites, companies and certain other businesses.
We are not responsible for examining or evaluating, and we do not warrant the offerings of, any of these
businesses or individuals or the content of their web sites. Artemis does not assume any responsibility
or liability for the actions, product, and content of all these and any other third parties. You should carefully
review their privacy statements and other conditions of use.
DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY
THIS SITE IS PROVIDED BY Artemis ON AN "AS IS" AND "AS AVAILABLE" BASIS.
Artemis MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED,
AS TO THE OPERATION OF THIS SITE OR THE INFORMATION ON THIS SITE.
YOU EXPRESSLY AGREE THAT YOUR USE OF THIS SITE IS AT YOUR SOLE RISK.
TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, Artemis DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED,
INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE OTHER THAN THAT DESCRIBED.
Artemis DOES NOT WARRANT THAT THIS SITE, ITS SERVERS, OR E-MAIL SENT FROM Artemis ARE FREE OF
VIRUSES OR OTHER HARMFUL COMPONENTS. Artemis WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM
THE USE OF THIS SITE, INCLUDING, BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, AND CONSEQUENTIAL DAMAGES.
CERTAIN LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES.
IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS, EXCLUSIONS, OR LIMITATIONS MAY NOT APPLY TO YOU,
AND YOU MIGHT HAVE ADDITIONAL RIGHTS.
By visiting Artemis, you agree that the laws of England and Wales, without regard to principles of
conflict of laws, will govern these Conditions of Use and any dispute of any sort that might arise between you and
Artemis or any affiliates.
You agree to indemnify, defend, and hold harmless Artemis, its officers, directors, employees, agents, affiliates, licensors and suppliers (collectively the "Service Providers") from and against all losses, expenses, damages and costs, including reasonable legal fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.
Any dispute relating in any way to your visit to Artemis or to products you purchase through Artemis
shall be submitted to confidential arbitration in England, except that, to the extent you have in any
manner violated or threatened to violate Artemis's intellectual property rights, Artemis may seek
injunctive or other appropriate relief in any court, and you consent
to exclusive jurisdiction and venue in such courts. Arbitration under this agreement shall be conducted under the
rules then prevailing in England and Wales. The arbitrator's award shall be binding and may be
entered as a judgment in any court of competent jurisdiction. To the fullest extent permitted by applicable law,
no arbitration under this Agreement shall be joined to an arbitration involving any other party subject to this
Agreement, whether through class arbitration proceedings or otherwise.
SITE POLICIES, MODIFICATION, AND SEVERABILITY
Please review our other policies, posted on this site.
These policies also govern your visit to Artemis.
We reserve the right to make changes to our site, policies, and these Conditions of Use at any time.
If any of these conditions shall be deemed invalid, void, or for any reason unenforceable,
that condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition.
Artemis is the trading name of Artemis Contemporary Jewellery Limited - registered in the UK - company number 10132143 Head Office: Ossington Chambers, 6/8 Castle Gate, Newark, Notts, NG24 1AX
contact email address (click or copy it into your email program)