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Frequently Asked Questions

Human Cremation Ashes

How much ash do you need? We don't need much at all, a couple of heaped teaspoons is enough - around 40 grams by weight

Is it OK to mix ashes with other materials? Yes, samples can be mixed from any number of sources - its probably best if you send them separately and we mix them - you can mix types of samples too (ashes/hair, ashes/soil, hair with ashes background, etc)

Can everything have the same colour tints? Ashes, soil and sand all take up the tints similarly. Hair is best left untinted - usually the ashes which can be tinted would act as a background for the hair (see our lock of hair page)

What happens to the ashes you don't use? We return all unused material to you with your finished jewellery.

Can you take my sample? We would be pleased to help you take ash samples, but you would have to travel to our premises or one of our partner's premises. Other samples you would need to take yourself or ask your undertaker to help.

How do I get my ashes/materials to you? If you can't visit us, we send you a pack which has all the information you need to collect samples and return them correctly to us in compliance with the couriers terms and conditions. This will safeguard your precious material. Undertakers and crematoria you used would also be pleased to take some samples for you and usually they are happy to send them to us - if you get them to contact us, we can liaise with them on your behalf.

I live far away, what happens if I don't bring my ashes/materials when I visit you? That's no problem, if you decide to purchase while you are with us, we will give you one of our packs so you can send us your sample(s)

Breastmilk Jewellery

How much milk do you need? We don't need much at all, around 30ml will be enough.

Is it OK to mix breast milk with other materials? Yes, samples can be mixed from any number of sources - its probably best if you send them separately and we mix them - you can mix types of samples too (breast milk/hair, etc)

Can everything have the same colour tints? Ashes, breast milk, soil and sand all take up the tints similarly. Hair is best left natural - usually the breastmilk which can be tinted would act as a background for the hair (see our lock of hair page)

What happens to the material you don't use? We return all unused material(s) to you with your finished jewellery. The only exception is breast milk due to it's perishable nature

Can you take my sample? We would be pleased to help take ash samples, but you would have to travel to our premises or one of our partner's premises. Other samples you would need to take yourself. Breast milk needs our special collection pack for you to do in the comfort of your home.

How do I get my materials to you? If you can't visit us, we send you a pack which has all the information you need to collect samples and return them correctly to us in compliance with the couriers terms and conditions. This will safeguard your precious materials.

I live far away, what happens if I don't bring my materials when I visit you? That's no problem, if you decide to purchase while you are with us, we will give you one of our packs so you can send us your sample(s)

Pet Keepsake Jewellery

We can use several material inclusions for pets:

Cremation Ashes is the most usual material we receive. We require around 40 grams of ashes (two heaped teaspoons).

Soil, perhaps from a grave if your pet has passed, but can be from your pet's favourite place in your garden or park. Again, we need around 40g (two heaped teaspoons)

Sand would normally be from a beach or play area that would remind you of your pet. We need around 40g (two heaped teaspoons)

Hair or Fur is something you may already have from grooming or, if your pet has passed, can be taken by yourself or a professional. We only need a very small bag full. If you have horse hair or long pet hair, you might want to see our lock of hair page

Other FAQ's

Is it OK to mix ashes with other materials? Yes, samples can be mixed from any number of sources - its probably best if you send them separately and we mix them - you can mix types of samples too (ashes/sand, ashes/soil, ashes as a background for hair etc)

Can everything have the same colour tints? Ashes, soil and sand all take up the tints similarly. Hair, fur and fabric are best left untinted (usually the material that can be tinted would act as a background for the hair or fur)

What happens to the ashes you don't use? We return all unused material to you with your finished jewellery.

Can you take my sample? We would be pleased to help you take ash samples, but you would have to travel to our premises or one of our partner's premises. Other samples you would need to take yourself or ask a professional to help.

How do I get my ashes/materials to you? If you can't visit us, we send you a pack which has all the information you need to collect samples and return them correctly to us in compliance with the couriers terms and conditions. This will safeguard your precious material. Usually, professionals that you use for pet related services would also be pleased to take some samples for you - if you get them to contact us, we can liaise with them on your behalf.

I live far away, what happens if I don't bring my materials when I visit you? That's no problem, if you decide to purchase while you are with us, we will give you one of our packs so you can send us your sample(s)

Lock Of Hair Jewellery

How much hair do you need? This depends on what you would like: for MAT OF HAIR or FUR, we just need a small bag full; for lock of hair STRIPE, we need at least 5cm (2 inches) around 0.3cm (1/8th inch) wide when flat, lock of hair WATERFALL for small pendants we need at least 5cm (2 inches) around 1cm (1/3rd inch) wide when flat - if you choose a large pendant this should be at least 10cm (4 inches) around 1cm (1/3rd inch) wide, for lock of hair CRESCENT and HAIR CURL we need around 10cm (4 inches) which is around 1cm (1/3rd inch) wide

Is it OK to mix hair with other materials? Yes, samples can be mixed from any number of sources within the jewellery. Hair does not readily take up the tint, so we use a background colour which can incorporate your other material that do (ashes, sand, soil breastmilk). We can even use fabric as a background, and anything else that would be appropriate though these would not be tinted. Each material should be sent in a separate bag which we will provide.

Can everything have the same colour tints? Hair is best left natural but we can put a curl of hair, crescent or hair stripe on a background which incorporates the other material. The hair waterfall covers the entire backgound though parts of the background might show through, so you should still choose a colour if you want one - if you choose "natural" we will use pearl white as a background unless you have provided a background material (eg. ashes)

What happens to the material you don't use? We return all unused material(s) to you with your finished jewellery. The only exception is breast milk due to it's perishable nature

Can you take my sample? We would be pleased to help take ash samples, but you would have to travel to our premises or one of our partner's premises. Other samples you would need to take yourself. Breast milk needs our special collection pack for you to do in the comfort of your home.

How do I get my materials to you? If you can't visit us, we send you a pack which has all the information you need to collect samples and return them correctly to us in compliance with the couriers terms and conditions. This will safeguard your precious materials. Please see our shipping policy for international orders.

I live far away, what happens if I don't bring my materials when I visit you? That's no problem, if you decide to purchase while you are with us, we will give you one of our packs so you can send us your sample(s)