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Terms And Conditions For Bespoke Goods

These Terms and Conditions apply to all commissions requested for bespoke goods on Artemis websites and all commissions ordered via the telephone, email, following a personal visit to the shop or any other means. Use of these sites and/or telephone/email enquiries or visits to Artemis shop(s) or workshop(s) constitutes your acceptance of these terms and conditions, which take effect immediately on your first use of any of our facilities. Please read them carefully.

If you do not accept these Terms and Conditions in full, you are not permitted to access our websites or continue telephone/email enquiries or request an appointment at the shop(s) or visit the shop(s) for the purpose of commissioning of bespoke goods and should cease any such use immediately. All other uses which do not constitute the commissioning of bespoke made goods are permitted under the Consumer Rights Act 2015 and any amendments. Please read our terms and conditions referring to these goods and services which can be found displayed in the shop(s) or on the website(s) that deal with the sale of those goods and services.

Artemis may change these Terms and Conditions at any time without notice. Any changes will take effect on the date they are posted on to this website.

Quick links - Definitions , Agreement , Cancellations , Force Majeure , Disputes , Tolerance Advice , General Advice , Guarantees

1a) The Designer - the designer of the bespoke, commissioned items. The Designer will be either Artemis or any other designers are most suited to the design/manufacture of the commissioned goods, in which case this information will be disclosed but the project will still be managed and contracted by Artemis as appropriate.
1b) Any party(s) named on the contract (this information can be found under Section 1. "The Customer" on your Agreement) shall herewith be known as The Customer.  For the avoidance of doubt, where more than one name is written in Section 1, all parties will be known as The Customer.
1c) The Goods - bespoke, commissioned items made to a specification by The Designer
1d) The Deposit - monies paid by The Customer to enter into this contract
1e) The Balance - monies due, if any, to be paid by The Customer upon receiving notice to take delivery of The Goods by The Designer
1f) The Specification - the exact details of The Goods described in any design or other specification document supplied by The Designer

1. The contract is made between The Designer and The Customer on the date (the date will be marked in Section 2 “The Date” on your Agreement)
2. A condition of this contract is the payment of a deposit. By paying the deposit (this information will be detailed in Section 4. "Payments" on your Agreement), The Customer agrees to enter into this contract. All deposits are non refundable if The Customer breaches the contract. Without the payment of The Deposit The Designer will not agree to enter into any contract.

3. Upon receipt of The Deposit, The Designer agrees to make The Goods to The Specification in a timely manner for the quoted payments (this information will be in Section 4 “Payments” on your Agreement). If the payments in Section 4 are estimates, then The Designer will notify the customer of any changes to the payments in a timely manner should they arise.

4. To allow The Designer reasonable tolerances in The Specification as would befit the nature of bespoke handmade goods (general tolerance advice can be found below this notice, more specific tolerance advice will be given during consulation and/or will be listed in The Specification if required).
5. The Balance becomes payable when The Designer is ready to deliver the goods and gives notice to The Customer to take delivery of the goods (The Notice). If The Customer does not take delivery of the goods within 21 days of The Notice, The Designer reserves the right to claim any losses arising from the failure of The Customer to take delivery of The Goods. If The Customer has not taken delivery of the goods within 6 months of The Notice, The Designer reserves the right to sell the goods and claim any remaining losses from The Customer. If The Goods are part ready, The Balance for the parts that are ready must be paid before collection: in this case The Balance for the part ready goods will be notified to The Customer at the time of collection. If, for any reason, any part of The Balance remains unpaid after collection, charges and interest may apply. Any charges will be notified to The Customer in writing (electronic or paper methods of communication may be used)
5a) If The Customer takes delivery of The Goods by post, The Customer has 7 days from the date of receipt to examine The Goods for defects. If The Customer finds reasonable cause to reject The Goods, The Customer must return The Goods in the same condition as they were received by the end of working hours on the 7th day with a written explanation as to why they have been rejected. Any returns policies advised by The Designer must be adhered to for any claim to be considered valid.
5b) If The Customer or any authorised agent of The Customer takes delivery of The Goods in person, The Customer or authorised agent will have all opportunities to examine The Goods before paying The Balance. If reasonable cause is found to reject The Goods, The Customer must give an explanation of the rejection before taking custody of The Goods (removing them from the custody of The Designer).
5c) All goods not rejected as described in 5a and 5b above will be deemed accepted.
5d) The Designer reserves the right to inspect The Goods and repair or re-make The Goods to The Specification if they are found to be defective. If The Designer cannot repair or re-make The Goods to The Specification within 3 months of The Customer rejecting them, a full refund of all monies paid will become due to The Customer including any postage paid to return The Goods found to be defective.
6. All goods remain the property of The Designer and no further work will be carried out beyond The Specification until The Balance is paid in full unless otherwise agreed in writing.

7. Should the Customer wish to cancel the contract for The Goods, The Customer will forfeit the deposit in its entirety and shall have no recourse to the same unless specifically agreed in writing by The Designer.
8. The Designer reserves the right to cancel the contract for The Goods at any time wihout notice. In this case The Customer will be refunded all monies paid in full.

9. The Designer reserves the right to defer the date of delivery or to cancel the contract for The Goods commissioned by The Customer (without liability to The Customer) if it is prevented from or delayed in the carrying on of its business due to circumstances beyond the reasonable control of The Designer including, without limitation, acts of God, governmental actions, war or national emergency, acts of terrorism, protests, riot, civil commotion, fire, explosion, flood, epidemic, lock-outs, strikes or other labour disputes (whether or not relating to either party’s workforce), or restraints or delays affecting carriers or inability or delay in obtaining supplies of adequate or suitable materials, provided that, if the event in question continues for a continuous period in excess of 180 days, The Customer shall be entitled to give notice in writing to terminate the Contract.

10. Any unresolved disputes which are beyond mediation will be heard at a Court designated by The Designer.

Law - This contract is subject to the laws of England and Wales and is written in plain English language. If any of these terms and conditions are found to be invalid by law, it does not affect the validity of the rest. The labeling of each paragraph and section is for reference only and does not affect their meaning. The Customer’s statutory rights are not affected by these terms and conditions.

Tolerance Advice:
We work with CAD for most of our items, not always because it is difficult or impossible to make the items by hand but because it is more accurate and economical for the client if we use the CAD technology.

When we send a client The Specification, it will have the dimensions of the piece we will make often in the form of measurements on a technical drawing from the CAD of the actual 3D model that will be used in the manufacturing process. Whilst the machines that create the 3D model from the computer file are accurate up to 1/10000th of an inch, the rest of the jewellery making process is not as accurate and the processes of lost wax casting, filing and finishing will change the dimensions of the item by a certain percentage which, in our experience, is different for each metal.  We call these differences tolerances (not to be mistaken for engineering permissable limits of variation but its the same general principle).  NB - the images sent are for information only and, whilst they give us a very good approximation of what to expect, they are hugely magnified from actual size and should not be taken as a precise or totally accurate representation of the final result.

The casting process
Lost wax casting replaces a wax model with metal. Generally the metal model is smaller than the wax model and this difference is called shrinkage. This shrinkage is different for each metal, dependent on the metals thermodynamic properties. Generally, shrinkage can be up to 6%. Whilst we try to compensate for this in the models, it is not an exact science and can be very erratic in its occurance.

Working with precious metals
When we work with precious metal, especially if it has been cast, we have to file a proportion of the surface away then paper it with very fine sand paper to smooth the metal ready for finishing. This process can easily remove 0.2mm to 0.3mm of metal from each surface worked.  Then the finishing can remove more depending on which finish you are going to apply. A polish clearly removes more metal off the surface than most other finishing techniques, and depending on the softness of the metal, this can be at least another 0.1mm. Machine polishing can be even more aggressive than that but it is the only real way to achieve a high shine polish on most metals.  The amount of metal removed is relative to the width of the surface that needs to be finished, so we can only estimate a minimum amount of metal that will be removed dimensionally.  For example, if a surface is 20mm wide, then we expect there to be a loss in thickness of at least 0.3mm.  However, if a surface is 1mm wide, the correct finishing need only take 0.1mm metal away.  So the thickness of the metal below a suface will be changed relative to the width of that surface and the work required to the surface.  Remember, these are the minimum differences we expect - if we have to file more metal off the surface for a good finish, these differences can be more.

General Tolerances
Below are our estimates of the MINIMUM differences in dimensions from any technical schematic (in other words variation can be more) that must be allowed for each metal we use based on an average piece with simple non aggressive hand finishing with no problems in the castings or materials used (please note that due to the nature of jewellery making, this is very general advice):
silver - usually around 10%. Silver is a soft metal when fine (999). Mostly we use 925 Sterling Silver which is a little harder, but silver is still the softest of the precious metals we work with. Machine polishing silver can remove a great deal of metal rounding sharp corners and softening features dramatically. However, silver is excellent to work with when casting as it flows extreamly well and stays molten to give excellent definition to detail
9ct gold - around 6.5%. Again, 9ct gold is soft by comparision to higher carat gold. Machine polishing 9ct gold can have a similar effect as silver but this metal is harder to bring to a shine by hand. Flowability is good with 9ct gold, but detail is affected by depth of metal often requiring more metal to get a good crisp detail.  Complex pieces should be hand finished to avoid loss of detail.
14ct gold - about 5%. Much stronger than the previous two metals, its tensile strength allows for better conservation of surface detail though its properties during casting have variable results.
18ct gold - about 5%. The strongest of the gold alloys when annealed and work hardened, but not a strong as 14ct as a casting. This makes 18ct easier to work with, flowing well in casting producing great depth of detail but also giving it very durable properties so we can work it too.  18ct gold is our preferred working material for casting along with silver.
22ct Gold - about 8.5%.  Almost pure gold, this is almost as soft as fine silver and has very similar properties when being worked.  The detail from casting is excellent and any hand applied effects are taken up easily with crisp detail so it is a superb metal to work with, though detail can easily be lost through normal wear so we usually advise this metal for dress jewellery rather than something to be worn every day.
Palladium - about 4%. Palladium is very hard and is difficult to work with, it doesn't cast particularly well and high detail pieces are at great risk of losing crispness. Also, after working it can become brittle. It is best cast, and is durable so a high shine can be produced with less loss of dimension.
Platinum - about 3%. Platinum is the hardest of the precious metals and like palladium it is generally difficult to work with. This makes it unpopular for casting high detail, even though we have had good results from this high purity metal. Platinum is excellent for claw setting diamonds and jewellery with fine dimesions. Its density makes it very durable and less prone to variation in dimension under a high polish than all the other precious metals keeping fine edges more intact and corners less rounded.

General Advice
Having made over 1000 bespoke pieces, Artemis' directors have had very very few disappointed customers.  In most cases clients find that the reality of their item far exceeds their expectations from the render and specifications.  We would advise that when choosing your item design that you endeavour to manage your expectations realistically.  This means that if you choose a design on any of our websites or any other media that inspres your choice of design, you need to look carefully at the specification such as the size of the overall item, individual stones, etc in the original design and compare it with the specification of the item you have commissioned. 

Stones can be supplied by Artemis or the Client. 

Stones supplied by us
Unless stones have been certificated, sizes and quality are always approximate.  Being natural, stones have uniqueness in colour, inclusions, opacity and many other aspects which make up their natural beauty.  Our best advice is that you view all stones before purchase.  If you buy a stone from us sight unseen, then you agree you are accepting our professional guidance with respect to your budget and availablility, and we will supply the best stone we can in our opinion and that of our suppliers for your budget from the stones available to us at the time. 

All our jewellery is guaranteed for our working lifetime. This means that we will replace anything that we supplied to you if it is found to be defective in material quality or workmanship while we are still working as jewellers. If we have retired then the working lifetime has expired and any formal guarantees that we have offered beyond the applicable Acts of Parliament under which we work expire too. This guarantee applies following the acceptance of any item we have made under the Sales of Goods Act 1979 but not for any goods that we stock that is made by someone else.

What is covered
Metals : if we supplied metal to you, if it is not to the assay quality that you were told in your contract with us (eg. 925 silver, 375 gold, etc) then we will remake your item free of charge;
Stones, Inorganics and Organics : if we supplied stones, pearls, resins, etc to you and they are not what we claimed they were (eg. blue lapis turns out to be glass), then we will replace them with what you were told you would get in your contract with us. Please note that another jewellers opinion will not be acceptable, you will need a current and reputable laboratory accredited report or other such proof as would stand up in a court of law, but do speak to us before you go to any expense;
Workmanship : if our workmanship is found to be not fit for purpose, then we will put this right for you at our expense.

What is not covered
(this is a list of the most common conditions with jewellery but it is not an exhaustive list and is not reasonably limited to the items in the list)
Metals : wear and tear (damage caused by wearing the jewellery such as scratches, dents, twists, etc), colour deterioration (tarnish and other normal effects), breakages of any kind which are not as a direct result of the metal assay quality
Stones, Inorganics, Organics : Whilst we are experts in many of these materials, we do not cut or polish stones, farm or drill pearls, make inorganics or produce laboratory certificates for any of these items in house. Therefore our guarantee is only for the supply of these items from reputable sources and as such, unless they are covered above, anything purchased sight seen, or accepted by you under the distance selling rules if bought sight unseen, with or without a laboratory certificate or certificate of authenticity, as applicable, is not covered unless it is not what you were told it was (eg blue lapis is glass, natural coloured diamond is a treated coloured diamond, etc). Any breakages whilst in your care are not covered.
Certificates: If the item you have bought has a laboratory certificate and or certificate of authenticity from a third party we cannot be held responsible for that opinion. We will always defer to the expert opinions of organisations local and overseas where one is provided with the item. You have the right to ask for a certificate to be provided at your expense prior to purchase, though this will not necessarily change the value of an item. Your only recourse is to refer any certification issues to the organisation that provided it. We will of course be of any assistance we can.
Workmanship : Any items that have been repaired or adjusted in any way by a third party are not covered.
Postage : any postal charges that we incur (including any packaging) are not covered and must be borne by the client.
Anything we did not supply : if you supplied your own materials then we cannot be held responsible for them.
Anything we advised you against doing : in the unlikely event that we agreed to carry out a procedure or supply a material that we advised you may cause a risk but you decided to go ahead anyway against our advice, any problems arising from this action are not covered.

Of course, this guarantee cannot reasonably be applied to any lost items (including lost stones) or insurance claims or anything else that is clearly out of our control. However, in these cases we will normally repair your piece at a preferential price.

To claim your guarantee, you must provide your proof of purchase. If you need to contact us about the guarantee, you must do this using our contact form. We will then contact you with further details of how we would like to proceed with your item; these procedures will depend on what the item is. Our procedures for replacements or repairs under our guarantee are not negotiable. If you do not comply with any reasonable notices, advice or any time limits we give you to provide details and or bring or send the item in question to us, then we will assume that you are waiving your right to such replacement or repairs under the guarantee unless we have specifically agreed conditions with you in writing.

One final matter about our guarantee. If you item is not covered by our guarantee, then we may still choose to help you if we can. Any help that we give, or anything that we do free of charge (save for the postage costs) is a goodwill gesture only and is not obligatory on our part unless we are found to be in breach of any contract or Act.

Your consumer rights are not affected by this notice.